Quality of service: At GLEAM LLC., our cleaning techniques are the most effective and efficient in the industry and provide great results, however, trash bins that are extremely soiled with grease, grime, etc. may cause variable results. In extreme cases, some bins may take two cleans to reach optimal cleanliness. Customers are responsible for leaving bins out on cleaning / trash day. In the event bins are not left on the curb for cleaning, customers will still be subject to the scheduled service charge (see Scheduling). The customer will be serviced the following cycle, at which time we will spend additional time and efforts to ensure your bins are clean.
Scheduling: We optimize our routes based on trash/cleaning days. We do our best to accommodate customers wishing to reschedule, but it isn’t always possible. Rescheduling more than 7 days prior to your scheduled cleaning day will give us the best chance of to serve you properly. Occasionally our trucks are not operational due to weather, mechanical issues, etc., but we will make every effort to avoid service disruption. Should your service date be missed because trucks are not operational, monthly customers will have a service added to the end of their term; bi-monthly and quarterly customers will be rescheduled during the next cycle. In the event that trash and/or recycling aren’t not picked up by 2pm on the day of regularly scheduled service, we ask that customer leave their bins out overnight (if city ordinances allow) and we will service these bins as early as possible the following day. We reserve the right to reschedule service if needed.
Cancellation: You may cancel any time prior to your first cleaning for a full refund. We have structured pricing to make commitments relatively short, as such no refunds will be given after your first cleaning, but we will continue to make sure your bins gleam. Billing: All billing is done using a credit card that is stored on file. Automatic payment will be applied prior to service scheduling and completion. If you have any disputes or discrepancies please call immediately to get it resolved.